Support#
Technical support:
- Email: support@acouso.com
- In-app diagnostics: User Hub, then User Support
Supported Revit versions:
- Revit 2023.
- Revit 2024.
- Revit 2025.
- Revit 2026.
- Revit 2027.
When contacting support, include:
- Revit version.
- Acouso-ROOM version.
- Windows version.
- Exact error message.
- A short description of the action being attempted.
- Support ID, if diagnostics were sent.
Do not send authentication keys, passwords, payment information, or confidential project files through chat.
Ribbon or buttons missing#
- Confirm Acouso-ROOM is installed for the Revit version you are opening. This guide covers Revit 2023, 2024, 2025, 2026, and 2027.
- Restart Revit and check whether other add-ins load normally.
- If the ribbon remains missing, contact support@acouso.com.
Analysis cannot run#
- Verify access in User Hub.
- Review the project standard, room occupancies, model scope, and Surface Materials.
- Resolve missing materials and active conflicts; confirm rooms are placed and enclosed.
- Run the analysis again. If the issue persists, contact support with the exact error and the action attempted.
Licence verification fails#
Contact support@acouso.com with your name, organisation, Revit and Acouso-ROOM versions, the exact error, and whether this is a new activation or an existing licence. Do not send your authentication key.