Start with the affected task#
| Issue | First checks |
|---|---|
| Ribbon or window unavailable | Check the installed build, compatible Revit session and current document. |
| Sign-in or access problem | Read Account’s connection message and review assigned ROOM access. |
| Missing project room | Check placement/enclosure, source availability and loaded-linked-room scope. |
| Material readiness warning | Inspect the construction or selected surface and its assignment. |
| Unexpected or unavailable result | Check saved date, inputs, selected position and the qualification shown beside the value. |
| Export problem | Check the intended saved result, scope, included contents and destination. |
Ribbon or buttons missing#
Restart Revit after an appropriate installation/update and confirm the intended version is loaded. If the expected window is still unavailable, note the Revit year and Acouso version when requesting help.
Analysis cannot run#
Review the application’s message and the relevant setup guide. Resolve missing sources, standards or materials rather than repeatedly starting the same incomplete setup.
Account or licence access#
Open the Account guides for browser sign-in, connection refresh and assigned-licence selection. Earlier activation-code recordings may use a different interface.
Contact support#
Contact support@acouso.com with a short description of the task, the exact visible message, Acouso version, Revit year and the steps that lead to the issue. Include a relevant screenshot when appropriate.
Keep passwords, sign-in codes, private account details and confidential project material out of the initial message. Supply diagnostic files only through the supported process requested by Acouso support.