User Hub and access

User Hub#

Use User Hub to verify access and, where available, send diagnostics to Acouso support.

Verifying Access#

1. Click User Hub in the Acouso ribbon.
2. Open the Authentication tab.
3. Enter the authentication key provided by Acouso.
4. Click Verify.

Expected result:

• User Hub displays the current authentication status and access mode.
• The available commands reflect the user's access level.

Do not share an authentication key in chat or support messages.

Sending Diagnostics#

Active paid users can open User Support in User Hub and send a diagnostic package directly to the Acouso support team.

Use this when Acouso support asks for diagnostics or when a technical issue cannot be resolved using the documented checks. Include the resulting support ID when contacting support@acouso.com.

Window walkthrough#

Use it to verify access and provide diagnostics when support requests them.

1. Click User Hub on the Acouso ribbon.
2. Open Authentication.
3. Enter the authentication key and click Verify.
4. Check the displayed access mode.
5. When available, open User Support and send diagnostics to obtain a support ID.