Contact support#
Use the report an error link in User Hub, contact the Acouso representative who supplied your early access, or email support@acouso.com.
If your access is inactive, first check the authentication instructions. For build-specific workflow questions, contact your early-access representative.
Reporting an issue#
- Your Revit version and Acouso-PLAN version.
- The command and action being performed.
- The complete displayed warning or error.
- Whether the problem is repeatable in the same project.
- A screenshot with project-sensitive information removed, where appropriate.